Refund policy

WHAT IF MY ORDER IS NOT WHAT I EXPECTED? 

If you have purchased a full price item and it's not right, you can return the item for a refund (please see below for full details). Please note: There is no return/refund/ or exchange on sale items, please refer below* for exceptions.  There is also no return/refund/or exchange for perfume, lipstick, body products or books.

• If for any reason you are not satisfied with your online order, for instance, the size was not correct or you don't like the color, you can return the item(s) in the parcel that you have received from us or other packaging that will prevent the items from damage on their return.
• The item(s) must be returned unworn, undamaged and with their labels attached, please note that sale* purchases are final and cannot be returned,  (please refer below for exceptions) however, full-priced items purchased with a special offer code may be returned for a refund EG Flash20.  
• We need to be notified within 7 days of you receiving the goods if you would like to return them and we need to have them posted back to us within this time frame.  You need to email us the return tracking details within 7 days of the receipt of goods.
• Your refund will be processed within 1 day of receiving the returned item provided all of the above has been adhered to.
• Please note: if you have made a purchase using a credit note - then a refund will not be granted, a new credit note may be issued in its place.

*If you are considering a sale item and the sale price of that item is more than $150, please email us at boutiquemanager2016@gmail.com Monday to Friday 10am to 4pm, or hit the "Need help" button on the website to register a request as a refund option may be granted, please note, permission for a refund on the sale item must be obtained before the sale item is purchased.

Items for a return/exchange must be returned as soon as possible, as previously stated, you have 7 days to notify us with the Australia Post return tracking number.

If you've received free postage or subsidized express postage, the original postage cost will be taken out of your refund. Princess Bazaar also reserves the right to retain 3.5% of your purchase price for administration and transaction fees if you have used a buy now pay later provider.

• Please contact us before returning anything to get an RA number. We can be contacted  Via Email: Boutiquemanager2016@gmail.com or via the "need help" button on the Princess Bazaar website. The boutique phone number is 02 4933 0455 ( boutique hours are Monday to Saturday 10am to 4pm and Sunday 10am to 3pm).  If you are unsure, please do not hesitate to contact us, we are here to assist you.

• Always include your order number(s)

• Please note that we will not pay the return shipping cost for returns, Australia Post Standard postage rates are acceptable. If an exchange occurs You may be asked to pay an additional postage fee of $10.

• Please Note that sale Items are Non-Returnable, non refundable or non exchangeable *please refer to the above for exceptions. 

• Address for Mailing and Returning Goods: Once you receive an RA number, our return address is Princess Bazaar 163 Swan Street MORPETH NSW 2321.

• Once you receive your RA number from us, you have 7 days to provide us with a tracking number as proof that goods have been sent back. 
• For hygene purposes, there is no returns accepted for all beauty and body products including, but not limited to lipsticks, perfumes and tanning products.  

Please Note: Always include your order number(s) when you make a return to us.

Princess Bazaar reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received

EXCHANGES

We accept exchanges as we understand that not all brands offer a universal size code, so we offer either a credit note online/instore or direct exchange. If the exchange and credit note don't match up, the credit note can be used for 12 months from the date of issue.

CANCELLED ORDERS

If you choose to cancel your order after it has been processed and posted it will be treated as a return as per our return policy.  If you cancel your order before it has been posted a refund will be made (excluding sale items which are not refundable) and the payment transaction fee will be deducted from your refund.

BOGO (Buy one get one 60% off) SALE T's&C's 

The 60% discount applies to the cheaper item.

For the duration of this sale, if you wish to return a full price item after receiving the second item discounted at 60%, then the discounted amount will be deducted from the full price refund.  

For example:

You buy  item A for $100 and Item B was originally $100, now discounted to $40 as per Bogo sale ($60 discount) , if you return item A for a refund, the discount on item B ie $60 will deducted from the refund as Bogo no longer applies as you have not purchased two items. 

MY GOODS ARE DAMAGED. WHAT CAN I DO?

We always do a quality check before the goods are despatched.  You should also inspect the goods as soon as you receive them for any defects or damage. Please note that we must be notified within 14 days of receipt if any items received are defective or damaged. So what should you do? Please email or phone us immediately explaining the problem - we will do our best to have this rectified immediately. If you have any further questions or concerns about returning a purchase, please don't hesitate to contact us on boutiquemanager2016@gmail.com, via the "need help" button on the website or phone the boutique on 02 4933 0455  ( boutique hours are Monday to Saturday 10am to 4pm and Sunday 10am to 3pm).  If you are unsure, please do not hesitate to contact us, we are here to assist you.

SHOPPING & PAYMENTS

WHAT PAYMENT METHOD DO WE ACCEPT?

All orders are processed in Australian dollars and include GST. Payment methods currently available are Visa, Mastercard, Amex, Paypal, Zippay and Afterpay.

Please note: Only ONE discount code or voucher can be used per transaction. 

CONTACT

HOW DO I CONTACT CUSTOMER SERVICE?

If you have any questions do not hesitate to send us a message. You can send us an email with your questions and your order number to the following e-mail address: boutiquemanager2016@gmail.com , you can also contact us via the "need help" button on the Princess Bazaar website. We will endeavor to respond to your email within 24 hours. Please also feel free to call the boutique on 02 4933 0455   boutique hours are Monday to Saturday 10am to 4pm and Sunday 10am to 3pm , if we do not answer straight away, please leave a message and we will do our best to get back to you asap.