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We are located very close to our local post office, we do our best to send your order on the same day as you place your order. Get your orders to us weekdays before 2pm and we will post your order that day.
Within Australia all purchases over $120 are sent free of charge, anything under $120 Will be sent with standard Australian Post for a Flat rate of $10. Please note: Shoes, Boots and items considered bulky eg: larger homeware items, will incur a $5 postage fee if they are over $120, if they are under $120 the postage will be $15.00
All parcels can be tracked via the Australia Post tracking system. Please note that there may be an extra charge on postage for bulky items, this can be confirmed at checkout.
To check your parcel tracking use Australia Post website http://auspost.com.au/track/. We always send through the tracking details as soon as your parcel has been posted.
Postage outside of Australia is as follows:
INTERNATIONAL SHIPPING
A standard rate of AUD$25* for New Zealand & AUD$45* for all other countries.
*As shipping costs are based on weight, we have applied a standard fee, however, if you are looking to purchase something that is light in weight we can often offer a special discount code to offset the international shipping fees. In the event that your postage cost is significantly more than $45 AUD (multiple/heavy items), we may request additional funds for postage. please do not hesitate to email us at boutiquemanager2016@gmail.com to discuss options.
International customers (outside of Australia) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the first available business day.
You will be able to use the consignment number sent by Australia Post to track and trace your package. Delivery times are as set by Australia Post
Parcels sent via Australia Post utilise a safe drop system, meaning they will be securely left at the delivery address if no one is home. The Australia Post delivery driver decides on a suitable location unless you provide specific instructions at the time of your purchase. Once marked as complete, the customer assumes responsibility for the parcel's security. For enhanced security, customers can opt for "Sign on Delivery" at checkout for $3 extra to ensure parcels are signed for and not left in a safe place. Orders over $450 will automatically have sign on delivery, if you do not wish for sign on delivery please select 'Standard Shipping'.If a parcel is not delivered, a refund from Australia Post may be possible. Please notify us of any such incidents for investigation. It's important to understand and agree to these terms, recognising that once delivery is completed, the responsibility for the parcel's security rests with the customer. For assistance, contact our customer service.
WHAT IF MY ORDER IS NOT WHAT I EXPECTED?
If you have purchased a full price item and it's not right, you can return the item for a refund (please see below for full details). Please note: There is no return/refund/ or exchange on sale items, please refer below* for exceptions. There is also no return/refund/or exchange for perfume, lipstick, body products or books.
*If you are considering a sale item and the sale price of that item is more than $150, please email us at boutiquemanager2016@gmail.com Monday to Friday 10am to 4pm, or hit the "Need help" button on the website to register a request as a refund option may be granted, please note, permission for a refund on the sale item must be obtained before the sale item is purchased.
Items for a return/exchange must be returned as soon as possible, as previously stated, you have 7 days to notify us with the Australia Post return tracking number.
If you've received free postage or subsidized express postage, the original postage cost will be taken out of your refund. Princess Bazaar also reserves the right to retain 3% of your purchase price for administration and transaction fees if you have used a buy now pay later provider.
Always include your order number(s)
Please note that we will not pay the return shipping cost for returns, Australia Post Standard postage rates are acceptable. If an exchange occurs You may be asked to pay an additional postage fee of $10.
Please Note that sale Items are Non-Returnable, non refundable or non exchangeable *please refer to the above for exceptions.
Address for Mailing and Returning Goods: Once you receive an RA number, our return address is Princess Bazaar 163 Swan Street MORPETH NSW 2321.
Please Note: Always include your order number(s) when you make a return to us.
Being a small business, we offer a 7-day return policy, which best suits our limited stock availability with typically only one item per size. Our prompt refund processing sets us apart, ensuring swift resolutions compared to industry standards. The 7-day return window enables us to sustain our operations smoothly and offer a very quick resolve to our customers.
Princess Bazaar reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received
EXCHANGES
We accept exchanges as we understand that not all brands offer a universal size code, so we offer either a credit note online/instore or direct exchange. If the exchange and credit note don't match up, the credit note can be used for 12 months from the date of issue.
BOGO (Buy one get one 60% off) SALE T's&C's
The 60% discount applies to the cheaper item.
For the duration of this sale, if you wish to return a full price item after receiving the second item discounted at 60%, then the discounted amount will be deducted from the full price refund.
For example:
You buy item A for $100 and Item B was originally $100, now discounted to $40 as per Bogo sale ($60 discount) , if you return item A for a refund, the discount on item B ie $60 will deducted from the refund as Bogo no longer applies as you have not purchased two items.
MY GOODS ARE DAMAGED. WHAT CAN I DO?
We always do a quality check before the goods are despatched. You should also inspect the goods as soon as you receive them for any defects or damage. Please note that we must be notified within 14 days of receipt if any items received are defective or damaged. So what should you do? Please email or phone us immediately explaining the problem - we will do our best to have this rectified immediately. If you have any further questions or concerns about returning a purchase, please don't hesitate to contact us on boutiquemanager2016@gmail.com, via the "need help" button on the website or phone the boutique on 02 4933 0455 ( boutique hours are Monday to Saturday 10am to 4pm and Sunday 10am to 3pm). If you are unsure, please do not hesitate to contact us, we are here to assist you.
SHOPPING & PAYMENTS
WHAT PAYMENT METHOD DO WE ACCEPT?
All orders are processed in Australian dollars and include GST. Payment methods currently available are Visa, Mastercard, Amex, Paypal, Zippay and Afterpay.
Please note: Only ONE discount code or voucher can be used per transaction.
CONTACT
HOW DO I CONTACT CUSTOMER SERVICE?
If you have any questions do not hesitate to send us a message. You can send us an email with your questions and your order number to the following e-mail address: boutiquemanager2016@gmail.com , you can also contact us via the "need help" button on the Princess Bazaar website. We will endeavor to respond to your email within 24 hours. Please also feel free to call the boutique on 02 4933 0455 boutique hours are Monday to Saturday 10am to 4pm and Sunday 10am to 3pm, if we do not answer straight away, please leave a message and we will do our best to get back to you asap.
LAYBY POLICY
Instore layby's are available for both online and instore purchases (if you see something online but would like to purchase as a layby, please phone (02) 4933 0455 so that we can organise for you.)
PRIVACY AND ONLINE SECURITY
PRIVACY POLICY
We are committed to protecting your privacy. We do not distribute, sell or rent the information you provide us to anyone. In other words: you will not get on a spam list. See the privacy policy below by clicking on the privacy policy link in the footer.
IS IT SAFE TO USE MY CREDIT CARD INFORMATION ONLINE?
Your credit card information and personal information are safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology
OH NO - IT JUST SOLD OUT
Unfortunately, sometimes it happens - we at all times do our best to ensure that the website is 100% up to date, if in the event that something you have purchased has just sold out - we will refund you immediately, we do our best to avoid this situation at all times but if there is a blackout or a technical malfunction this could happen.
Bogo (Buy one get one 60% off) sale T's&C's
The 60% discount applies to the cheaper item.
For the duration of this sale, if you wish to return a full price item after receiving the second item discounted at 60%, then the discounted amount will be deducted from the full price refund.
For example:
You buy item A for $100 and Item B was originally $100, now discounted to $40 as per Bogo sale ($60 discount) , if you return item A for a refund, the discount on item B ie $60 will deducted from the refund as Bogo no longer applies as you have not purchased two items.
Exclusive Offers
From time to time, we may send you an exclusive offer.
Lay-By Terms & Conditions – In-Store Only
Deposit – A minimum 30% deposit is required to secure your lay-by.
Lay-By Period – Items will be held for a maximum of 6 weeks, unless otherwise discussed and agreed upon by management.
Payment Schedule – Payments must be made on a fortnightly basis.
No Changes – Lay-bys cannot be altered or substituted once commenced.
No Returns – Items purchased on lay-by cannot be returned or exchanged.
Cancellation & Failure to Collect – Cancellation of the lay-by, or failure to pay in full and collect within the agreed period, will result in the loss of your deposit and any funds paid.
In-store only, however, over the phone lay-bys may be considered.
So, why a clearinghouse?
For whatever reason, sometimes items just don't sell. Why? There could be for a number of reasons:
All garments are brand new and most with tags. They will also come with care instructions and will be in perfect condition unless stated otherwise.
All garments available on this website have been sourced through reputable fashion agents.
Shipping
Within Australia we deliver all of our orders via the Australia Post Service, please note Postage time could take a little longer if you live in a rural or remote location.
The postage cost is charged based on the estimated size of the items you have in your cart.
IMPORTANT
Please note that all sales are final and can not be returned.
Pricing Guarantee
All of our prices are in Australian dollars and include GST. As part of this website is as a clearinghouse, our prices on some items are often well below cost. Our aim is to offer you a huge chance to purchase often expensive, brand new clothing items at ridiculously low prices – why, because we are simply clearing excess stock.
Please Note, With this page being a clearing house with things moving quickly, sometimes we may sell an item in store and it is still displayed online. If this happens, we will refund the item before we send the remaining of your order.
Contact us:
Phone (02) 4933 0455
boutiquemanager2016@gmail.com
Boutique hours are Monday to Saturday 10am to 4pm and Sunday 10am to 3pm, if we do not answer straight away, please leave a message and we will do our best to get back to you asap.
