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Domestically all purchases over $120 are sent free of charge, anything under $99 Will be sent with standard Australian Post for a Flat rate of $10. All parcels can be tracked within Australia, via the Australia Post website http://auspost.com.au/track/. Please note: Shoes & Boots will incur a $5 postage fee if they are over $120, if they are under $120 the postage will be $15.00
We are located very close to our local post office, we do our best to send your order on the same day as you place your order. All parcels can be tracked via the Australia Post tracking system. Please note that there may be an extra charge on postage for bulky items, this can be confirmed at checkout.
Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will not be received by our shop for processing until the next business day.
You will be able to use the consignment number sent by Australia Post to track and trace your package. Delivery is between 5 to 14 business days after dispatch.
Parcels sent via Australia Post utilise a safe drop system, meaning they will be securely left at the delivery address if no one is home. The Australia Post delivery driver decides on a suitable location unless you provide specific instructions at the time of your purchase. Once marked as complete, the customer assumes responsibility for the parcel's security. For enhanced security, customers can opt for "Sign on Delivery" at checkout for $3 extra to ensure parcels are signed for and not left in a safe place. Orders over $450 will automatically have sign-on delivery, if you do not wish for sign-on delivery please add it to your delivery notes.If a parcel is not delivered, a refund from Australia Post may be possible. Please notify us of any such incidents for investigation. It's important to understand and agree to these terms, recognising that once delivery is completed, the responsibility for the parcel's security rests with the customer. For assistance, contact our customer service.
INTERNATIONAL SHIPPING
A standard rate of AUD$25* for New Zealand & AUD$45* for all other countries.
Shipping to the USA
We are happy to ship orders to the USA. However, due to tariffs imposed on goods entering the United States, the applicable tariff must be paid before your order can be dispatched.
The tariff amount will be confirmed once your order has been placed and a tariff quote has been obtained. We will then email you a separate invoice for the tariff payment.
The tariff is determined by the value of the goods and their country of manufacture. As an example, a dress manufactured in China with a retail value of USD $354 recently incurred a tariff of USD $35.
Once the tariff payment has been received, your order will be promptly shipped.
If you choose not to pay the tariff, your order will be cancelled and refunded, less any non-refundable payment processing or transaction fees incurred.
*As shipping costs are based on weight, we have applied a standard fee, however, if you are looking to purchase something that is light in weight we can often offer a special discount code to offset the international shipping fees. In the event that your postage cost is significantly more than $45 AUD (multiple/heavy items), we may request additional funds for postage. please do not hesitate to email us at boutiquemanager2016@gmail.com to discuss options.
International customers (outside of Australia) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the first available business day.
You will be able to use the consignment number sent by Australia Post to track and trace your package. Delivery times are as set by Australia Post
